I'm driving a vios and recently my car broke down. It broke down on sunday(17/6/07). So I called the tow company number that was on the sticker of my windscreen.
He asked where I want my car to be towed too? As I tot SIN MING was nearer, I said tow to there. ANd he said a charge of $60 will be required. But I told him my car was under warranty, den he say, it will be free.

On monday, I called sin ming to ask hows my car status now. They say need to bring to Leng Kee HQ to repair. Good, I asked do u all provide a car so that I can drive? I need a car to bring me around badly. But the sales person say NO. Cars under warranty, we do not provide cars. Cars without warranty, we provide. I mean... what the #@!$#@!? And the sales person, no they call advisor, is very very RUDE! Both at leng kee and sin ming.

I really regret buying cars from toyota knowing that their after sales services is so bad. And it been a week and still no news about my car. When I call Leng Kee just now(25/6/07) the RUDE Advisor says she dunnoe anything and need to call sin ming to check. When I called sin Ming and check, they asked me to call LEng kee!! OMG... I'm being pushed around!!

Can anyone advise me on what to do? esp those with similar problems.. thanx

buy lexus.

is std that no courtesy car will be provided under warranty. most non luxury make are also like tat, and courtesy cars and... really courtesy. not a right.

however, is not acceptable for a toyota to be off road for such long time. and is kinda 1st time i heard of for non accident cases.

my father's altis is also under warranty....

he had no problems whatsoever...

and he also had a spare vios to drive tt time when his car was being repaired....

ask to talk to the general manager instead. say the service officer is rude, delay unacceptable and matter being pushed around is ridiculous. very likely you will see a change from thereafter

yeah.. best way to solve the problem..

complain it to the highest position.. sure get things done quickly...

why call call call..

just go direct down to leng kee and speak with the pple face to face.. if they ask u go sin ming u scold them back they think u v free is it run here run there..?

if they still say is sin ming prob then u ask them call for u from leng kee call sin ming and tell u wads happening.. they can't do it then call the manager in leng kee..

basically just show ur face

one thing i learn with BM, never ever give in. they tot u will give up and just sit and Lan lan wait for ur car.

dun even call them, go down to Leng kee and make hella noise. dun need give face or watsoever. in fact, it might even be a good idea to call up Toyota Asia Pacific instead of Borneo Motors.

let toyota know how bad BM is handling their products and chut all the pattern u can tink of.

try posting this in straits time forum
im sure they will get back to u asap n show their deepest sorry

Originally posted by eviljustice:

try posting this in straits time forum
im sure they will get back to u asap n show their deepest sorry

best!!!

I thought Toyota’s reliability was legendary. Even better than Mitsubishi, according to some.

Did you examine your own attitude first? Did you (in your anxiety) come across as demanding and unreasonable?

It's your word......and only your word here.

Anyway, cars under warranty do not provide contingency cars, unless the AIG insurance you have bought covers this.

Originally posted by Rock^Star:

Did you examine your own attitude first? Did you (in your anxiety) come across as demanding and unreasonable?

It's your word......and only your word here.

Anyway, cars under warranty do not provide contingency cars, unless the AIG insurance you have bought covers this.

from 1st hand experience, i believe the problems come mainly from BM

Originally posted by Rock^Star:

Did you examine your own attitude first? Did you (in your anxiety) come across as demanding and unreasonable?

It's your word......and only your word here.

Anyway, cars under warranty do not provide contingency cars, unless the AIG insurance you have bought covers this.

even if the customer is unreasonable or demanding, the Customer Service Officer/Advisor should not display any form of rudeness or displeasure to the customer, regardless of how difficult the customer may be. Its basic service etiquette.

Originally posted by stellazio:

buy lexus.

Oh, so its actually the service staff and not the car. If komoco motors treats you the king, would you buy a hyundai?

Well, maybe this is not for me to comment. I have had pleasant experiences with BM for the time I owned my Toyota.

Originally posted by ditzy:

Oh, so its actually the service staff and not the car. If komoco motors treats you the king, would you buy a hyundai?

no.

U are driving a VIOS but u act like u are driving a Lexus. Courtesy car? Come on! When u pay peanuts u get monkeys. Just like Durai and Richard Yong.
So stop whining.

Originally posted by xiaofeiyu:

I'm driving a vios and recently my car broke down. It broke down on sunday(17/6/07). So I called the tow company number that was on the sticker of my windscreen.
He asked where I want my car to be towed too? As I tot SIN MING was nearer, I said tow to there. ANd he said a charge of $60 will be required. But I told him my car was under warranty, den he say, it will be free.

On monday, I called sin ming to ask hows my car status now. They say need to bring to Leng Kee HQ to repair. Good, I asked do u all provide a car so that I can drive? I need a car to bring me around badly. But the sales person say NO. Cars under warranty, we do not provide cars. Cars without warranty, we provide. I mean... what the #@!$#@!? And the sales person, no they call advisor, is very very RUDE! Both at leng kee and sin ming.

I really regret buying cars from toyota knowing that their after sales services is so bad. And it been a week and still no news about my car. When I call Leng Kee just now(25/6/07) the RUDE Advisor says she dunnoe anything and need to call sin ming to check. When I called sin Ming and check, they asked me to call LEng kee!! OMG... I'm being pushed around!!

Can anyone advise me on what to do? esp those with similar problems.. thanx

consider youself lucky as they still honour the warranty of your car though you may not know how soon you can get it back . My friends Corolla, which was no longer under warranty, had a minor accident and Toyota charged him S$5250, later "discounted" to $4980, for replacing the rear bumper and a signal light plus labour. Japanese cars are cheap to maintain? Crap!

Originally posted by passerbyJIA:

consider youself lucky as they still honour the warranty of your car though you may not know how soon you can get it back . My friends Corolla, which was no longer under warranty, had a minor accident and Toyota charged him S$5250, later "discounted" to $4980, for replacing the rear bumper and a signal light plus labour. Japanese cars are cheap to maintain? Crap!

Well, very sad to say, your friend got BBQed..., if your car is no longer under warranty, it means u can go to third party for repairs. By far Sin Ming is the most popular location. $4000++ for a bumper, headlights & labour is DAYLIGHT ROBBERY. Minor repairs like knocking out dents, try avoiding going back to the dealership. They over-quote prices...

Originally posted by iveco:

I thought Toyota's reliability was legendary. Even better than Mitsubishi, according to some.

the car is realiable, but we are talking about the after sales service here

Originally posted by Anti_AhSiah:

U are driving a VIOS but u act like u are driving a Lexus. Courtesy car? Come on! When u pay peanuts u get monkeys. Just like Durai and Richard Yong.
So stop whining.

i tink for the money we paid, we shd get a certain level of basic service. its not about paying peanuts or not. u had to experience it to know it.

i had, and i have enough for BM after sales. actions were taken but seems BM yet to change.

If i knew that owing a vios would be treated in such a way, i would not have buy it.

Of course the car is important, but wats more important is the after sales here we are talking abt.

Well, if my attitude towards the advisor is rude or wrong, but SO?! I'm their customer for goodness sake. Singapore is promoting GEMS rite?! Whatever happen to their service attitude? Dun they know the anxity and angriness when the owner doesnt get his car back in 1 week?!

Its' totally crap... TOYOTA VIOS will be my 1st and last car from toyota. Never again will I buy toyota cars even tot they are good. 1 experience is enough to spoil everything.

So, the kind of after sales attitude u will get = the kind of car you drive?

Guys from TOYOTA, pls do smthing abt ur attitude before u lose more customers.

Originally posted by passerbyJIA:

Japanese cars are cheap to maintain? Crap!

shhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh.........

A lot of keh jipun here, will go all the way and fight for jipun.