With this experience, I will never buy toyota cars anymore
-
if your driving a porsche and it spoils, they lend you another porsche car to drive until yours is fully repaired, hows that
not sure whether its in singapore or what.. but porsche are expensive -
I think xiaofeiyu attitude really got problem.
Wat so big deal about a price of vios? u expect to be treat like a king?
We are all human, when we asking the status be polite. Even if u own a BMW, u should not be that arrogant.
Ever hear this 'Ppl will never slap a person with a smiling face'.
Anyway, just go down directly to the centre and enquiry the status if they really indeed no reply. But remember to be POLITE. If they didn't give u a feedback. ask for their mgr. insist of a deadline, i think everything should be 'xian li hou bing' got it? -
reasonable answer..Originally posted by vivasg:I think xiaofeiyu attitude really got problem.
Wat so big deal about a price of vios? u expect to be treat like a king?
We are all human, when we asking the status be polite. Even if u own a BMW, u should not be that arrogant.
Ever hear this 'Ppl will never slap a person with a smiling face'.
Anyway, just go down directly to the centre and enquiry the status if they really indeed no reply. But remember to be POLITE. If they didn't give u a feedback. ask for their mgr. insist of a deadline, i think everything should be 'xian li hou bing' got it? -
So I'm right after all.Originally posted by xiaofeiyu:If i knew that owing a vios would be treated in such a way, i would not have buy it.
Of course the car is important, but wats more important is the after sales here we are talking abt.
Well, if my attitude towards the advisor is rude or wrong, but SO?! I'm their customer for goodness sake. Singapore is promoting GEMS rite?! Whatever happen to their service attitude? Dun they know the anxity and angriness when the owner doesnt get his car back in 1 week?!
Its' totally crap... TOYOTA VIOS will be my 1st and last car from toyota. Never again will I buy toyota cars even tot they are good. 1 experience is enough to spoil everything.
So, the kind of after sales attitude u will get = the kind of car you drive?
Guys from TOYOTA, pls do smthing abt ur attitude before u lose more customers.
You don't want to buy Toyota anymore just because of some bad attitude from the staff, of which was indirectly caused by you?
You're getting too personal with BM for nothing here.
I say fcuk that attitude of yours. Bloody disgrace to Singaporeans. -
because ur fren gong. go AD to repair his car even though its no longer under warranty.Originally posted by passerbyJIA:consider youself lucky as they still honour the warranty of your car though you may not know how soon you can get it back
. My friends Corolla, which was no longer under warranty, had a minor accident and Toyota charged him S$5250, later "discounted" to $4980, for replacing the rear bumper and a signal light plus labour. Japanese cars are cheap to maintain? Crap!
-
You must really make held lot of noise at their show room....This is what my brother and me do when my mom bought a subaru and spolit after 3rd weeks, send for servicing more than 2 months....
Make a lot of noises, and they will confirm replace a temp car for you.........
Dont give in...... -
If I were you, I'll shoot a letter to the top management by now.
-
No lah... you think they have so many courtesy cars ahOriginally posted by dark_snowboy:if your driving a porsche and it spoils, they lend you another porsche car to drive until yours is fully repaired, hows that
not sure whether its in singapore or what.. but porsche are expensive -
Thats why die die dun buy from Borneo Motors.
Their business is so good, they dun give a damm to 'extra' customers. My dad was interested in getting an Altis a few last yr so we went to the Showroom an Leng Kee.
Bloody hell stand there for 20mins and no one came to serve us. They didnt even bother to come over explain that they r bz at the moment. We were so pissed my dad drove to Honda and bought a Civic. They are so stuck up. -
Right now, I am in Toyota Service Centre, Ubi, servicing my car - an Altis.
The Malay guy who serves me is nice. The Chinese guy at the Lexus counter is very stuck up, fawns some customers and yells rudely at some over the phone.
The next time if I buy a Lexus, I better talk in a posh voice and dress ultra rich. -
That's often the case when I drop by BM. But I think they will be more than happy to serve you if you approach the counter and seek assistance.Originally posted by No9:Thats why die die dun buy from Borneo Motors.
Their business is so good, they dun give a damm to 'extra' customers. My dad was interested in getting an Altis a few last yr so we went to the Showroom an Leng Kee.
Bloody hell stand there for 20mins and no one came to serve us. They didnt even bother to come over explain that they r bz at the moment. We were so pissed my dad drove to Honda and bought a Civic. They are so stuck up. -
ask for the person-in-charge. (GM, manager)Originally posted by xiaofeiyu:I'm driving a vios and recently my car broke down. It broke down on sunday(17/6/07). So I called the tow company number that was on the sticker of my windscreen.
He asked where I want my car to be towed too? As I tot SIN MING was nearer, I said tow to there. ANd he said a charge of $60 will be required. But I told him my car was under warranty, den he say, it will be free.
On monday, I called sin ming to ask hows my car status now. They say need to bring to Leng Kee HQ to repair. Good, I asked do u all provide a car so that I can drive? I need a car to bring me around badly. But the sales person say NO. Cars under warranty, we do not provide cars. Cars without warranty, we provide. I mean... what the #@!$#@!? And the sales person, no they call advisor, is very very RUDE! Both at leng kee and sin ming.
I really regret buying cars from toyota knowing that their after sales services is so bad. And it been a week and still no news about my car. When I call Leng Kee just now(25/6/07) the RUDE Advisor says she dunnoe anything and need to call sin ming to check. When I called sin Ming and check, they asked me to call LEng kee!! OMG... I'm being pushed around!!
Can anyone advise me on what to do? esp those with similar problems.. thanx -
We did. They said a sales executive will be with us shortly.Originally posted by KangZ:That's often the case when I drop by BM. But I think they will be more than happy to serve you if you approach the counter and seek assistance. -
Haha guess their defination of shortly differ from yours. Actually to be honest with you, if they told me that, I wouldn't even wait around. Their cars are not that fantastic enough for me to take a queue number machiam like buying hello kitty, no offense to any Toyota owners.Originally posted by No9:We did. They said a sales executive will be with us shortly. -
that is life.
toyota IS GOOD.
BM service may be otherwise. haha
what to do, trust your instinct lor. buy from PI maybe next time??
If Kah Motor busines is good , they will be struck up also 1..
this is human nature la.
nothing unusual.
thks -
that is why the PI will level off their business.Originally posted by No9:Thats why die die dun buy from Borneo Motors.
Their business is so good, they dun give a damm to 'extra' customers. My dad was interested in getting an Altis a few last yr so we went to the Showroom an Leng Kee.
Bloody hell stand there for 20mins and no one came to serve us. They didnt even bother to come over explain that they r bz at the moment. We were so pissed my dad drove to Honda and bought a Civic. They are so stuck up.
axio replace altis
belta replace vios
jdm camry replace local camry
wish replace no one
estima replace previa?
-
Originally posted by Mitsubishi hater:that is why the PI will level off their business.
axio replace altis
belta replace vios
jdm camry replace local camry
wish replace no one
estima replace previa? 
i never thought of that. haha
Really lah their service really cannot make it. Their business good is their luck, but they will never earn a single cent from me. At least when me and my pap when over to Cycle and Carriage to take a look at mitsubishi, their sales executives were equally busy. But at least their have the courtesy to hand me and my dad a Yeo's drink and some catalogues...Even though it took some time for someone to attend to us, at least they treated us as valued customers.
BM.............joke man. -
I think wherever u go, whoever u buy from, good service or empty promises, it can happen anywhere. They are all human, whichever car showroom has more ppl, their service and standards drop, like Kopitiam.
When u buy a car, dont just happily look at the car, shape, color, size, comfort, price, accessories...etc. Check their after sales service, ask wat they will do when car broke down, emergencies, wat sort of services they provide, make them pen it down and get the company to stamp it. All salesman will lick ur boots and promise u anything (verbally) when they need quota and u r buying a car. When u call them 4 problem, everything change. If the company make a promise in black and white and dont deliver, 1st - make lots of noise there, make sure u do it during peak hours and 'compliment' their service and attitude, 2nd - go to CASE and produce all the documents and 3rdly - give them a laywer letter.
When u buy a car, create as much problem and situation for them to solve it and get them to promise in writing. Be it PI or not, they all are the same and sucks. Singapore's service standards is very bad and competitive, many has no bussiness principle and only interested in closing sales. The sales person are also trained wrongly because their manager only wana see figures. Everywhere is the same, u jus need to make them 'suck' up to u and promise to deliver.
Lastly, dont buy from Pinnacles. They are most cunning, customers and competitors will also wana 'eat'. -
My personal experience at BM, I just bought a car.
ME went their showroom at lengkee got one male SE very stuck up the way he talk is want to buy you dun wanna buy now dun talk so much. his tone is damn rude
had difference exp at ... I went over to the Ubi showround was attended by another guy SE , he was quite professional but even called me to follow up, guess it all depend on individual. Some of their SE has no service quality especially the older ones I think ...think they quite rich liao, no need to earn your commision mah
BM should have a constant renewal of their SE ,those SE too rich too fat liao can give way to the newcomer who are more hungry -
wah... across the road nia... oso need to drive over ah..Originally posted by No9:Thats why die die dun buy from Borneo Motors.
Their business is so good, they dun give a damm to 'extra' customers. My dad was interested in getting an Altis a few last yr so we went to the Showroom an Leng Kee.
Bloody hell stand there for 20mins and no one came to serve us. They didnt even bother to come over explain that they r bz at the moment. We were so pissed my dad drove to Honda and bought a Civic. They are so stuck up. -
we just wana get away from BM asap.
Disgusted. -
Buy BMWs. I know they do provide quite good after-sales service ... Why blame Toyota? YOU chose it! It didn't choose you! Think about it. Enough said.
-
People choose Toyota because the brand has a solid reputation, not because of the dealer's attitude.Originally posted by packjust:Buy BMWs. I know they do provide quite good after-sales service ... Why blame Toyota? YOU chose it! It didn't choose you! Think about it. Enough said. -
x2 laOriginally posted by iveco:People choose Toyota because the brand has a solid reputation, not because of the dealer's attitude. -
mit good meh????Originally posted by iveco:I thought Toyota's reliability was legendary. Even better than Mitsubishi, according to some.