Signup
LoginKena stabbed front and back
12 posts
-
-
Hi all,
I'm stealing 5min of my working time to write this...to vent my frustrations and release some pressure....
First, I miss all my SB pals. Period.
Back to topic. I have created a nation wide campaign and everyone is eager and ga-ga over it - peeps get to get things for free! While-stocks-last and first-come-first-served that is.....
Fastforward to the end of campaign...as usual, Sillyporeans hogged up the website and jammed the server, complained that all the freebies are fully redeemed, and blasted our emails and hotlines.
Of course we are covered by our T&Cs. But that won't suffice. One particular costomer even complained all the way to the top by shouting and being abusive...
Guess what? Mgt even bother to entertainment him.
That's not it. So come the evaluation. Even internal dept back-stabbed the campaign when they didn't do their parts. Corp comms said the creator of the campaign must carry out the duty of answering customer's requests and queries because 'that is our baby'!!! Wtf?
Now everyone who believed in the campaign started to question it's purpose. People believing it are jaded and weary.
The mgt is a let-down. My boss supports us still....but we are against the mgt and board.
I am exsperated... : (
-
-
-
Imagine this:::
People missed the promotions...then they turned around and demand that you owe them something.
When you polite imply to them that it's their onus to login to get their freebies, they question you why you didn't inform them!!!
When you ask them why they never subscribe to newsletter, they say they can't be bothered!!
They you ask them how do they find out about our promotion, they say their friends told them.
Then you ask them for their email address so that you can log into their account, they say they cannot remember what email they registered with!!!!
They you ask them how you can email to them information, they tell you you are full of shit they do not want to talk you and they want you to get your manager.
Then you tell them you are the manager, then they say get your AVP.
When you get your AVP, your AVP ask why are you doing this and not the relevent dept??
Then you explain the other dept pushed the complaints to you, the other dept said it's your baby and they are short handed.
Then the issue buah long long and ding dong all the way to the chairman, so the COO ask you to see him with all the long stories.
When you bring all the dead trees into COO's room, COO asked you to sympathise that the helpdesks are just O-levels so you should do their job!!!
So the question is, if a BA is to do an O-level's job, who is going to do a BA's job??
The master student? The scholar?
Edited by nehpyh 04 Apr `08, 8:27PM
-
-
-
Originally posted by caleb_chiang:
Well, just state that the promotion had already ended. End of story.
How I wish it's so easy....
The thing is, when Big big boss entertain a email, we entertain that email regardless whether we believe in it or not.
Imagine, Mkt came up with the campaign and ran it, feedbacks came in, Corp Comms asked Mkt to handle it, and when it blew up to Big big boss, Corp Comms said it's Mkt fault cos it's 'their baby'?!!!
Caleb, you be my boss la...then all's well!
Edited by nehpyh 14 Apr `08, 3:52PM
-
-
-
That’s the idea of the sillyporeans isn’t it, it’s the problem where they didn’t get it but they now think that you owe them something, you should pick up a friendly yet professional tone that if they didn’t get it, that they are too late and it’s while stocks last.
You don’t owe them anything and their just trying to dig it out of you. Singaporean stereotype, pfft.
-
