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external hard disk drive

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  • seow's Avatar
    12,215 posts since Dec '04
    • My sis has one that won't read although the led indicating there is a connection is on, any clue on what happened and how to fix?

      Got some important documents so the data has to be recovered at any cost....

      Many thanks!

  • Moderator
    ndmmxiaomayi's Avatar
    53,307 posts since Aug '05
  • seow's Avatar
    12,215 posts since Dec '04
  • blahshit's Avatar
    1,419 posts since Feb '07
    • the cable something wrng? aiya.. if got warranty then go down to e service center and ask lo.. lol..

  • Moderator
    ndmmxiaomayi's Avatar
    53,307 posts since Aug '05
    • Do you have a spare external disk? If yes, try using the cables of the spare external hard disk.

  • seow's Avatar
    12,215 posts since Dec '04
  • In_Between_Days's Avatar
    337 posts since Aug '07
    • Originally posted by seow:
      My sis has one that won't read although the led indicating there is a connection is on, any clue on what happened and how to fix?

      Got some important documents so the data has to be recovered at any cost....

      Many thanks!

      If it's a new drive u need to format it b4 using...try this:

      Once the external HDD is plugged in via USB...make sure it is detected under "Safely Remove Hardware"...it will show up as a "USB Mass Storage Device"...you won't see yur HDD in "My Computer" yet...

      Go to "Control Panel"------>"Performance & Maintenance"------>"Administrative Tools"------->"Computer Management".....click on "Disk Management"...

      You will see all yur various drives and partitions...including yur new external HDD which will appear as a whole Unpartitioned drive...click on it...right click and select partition & format...you'll need to choose a letter for yur new drive...

      Once the format process is done...yur external HDD will appear in "My Computer" with yur other drives as a new HDD...ready to use...

      I hope the above works for u...good luck!

  • Moderator
    LatecomerX's Avatar
    2,331 posts since May '07
    • Originally posted by In_Between_Days:
      If it's a new drive u need to format it b4 using...try this:

      Once the external HDD is plugged in via USB...make sure it is detected under "Safely Remove Hardware"...it will show up as a "USB Mass Storage Device"...you won't see yur HDD in "My Computer" yet...

      Go to "Control Panel"------>"Performance & Maintenance"------>"Administrative Tools"------->"Computer Management".....click on "Disk Management"...

      You will see all yur various drives and partitions...including yur new external HDD which will appear as a whole Unpartitioned drive...click on it...right click and select partition & format...you'll need to choose a letter for yur new drive...

      Once the format process is done...yur external HDD will appear in "My Computer" with yur other drives as a new HDD...ready to use...

      I hope the above works for u...good luck!

      Got some important documents so the data has to be recovered at any cost....

      To TS:
      Don't (follow that and format your HDD)*, fgs.

      Confirm that it's not the USB or IDE cables that's giving you this headache. If the cables and everything else works fine, it could be that the hard disk is physically damaged. For that, you will need to approach a PC repair shop which have some specialised machine that can read the remaining data out of the disk platters - but be ready to pay hundreds.

      http://free-backup.info/physical-data-recovery.html
      http://www.01datarecovery.com/recovery-physical.html

      *added parentheses to avoid confusion - the "don't" applies to both actions

      Edited by LatecomerX 23 Sep `07, 9:07PM
  • ADsolutE's Avatar
    132 posts since Feb '06
    • if you wish, you can just take the hard disk out from the portable casing and put into the computer to try whether the hard disk works

  • Hanagata's Avatar
    2,074 posts since Apr '03
    • first of all, i would like to ask you a question. what brand of that HDD you using? secondly is it encrypted?, thirdly does it have any software with it?

  • KrenByte's Avatar
    38 posts since Jun '07
    • Most common problem is the connection between hard disk and connector is loose. Check this first, try opening up yr ext hard disk and reconnect the cables inside firmly. If it doesn't work, grab someone else's hard disk and try.

      Don't anyhow reformat, the problem may not lie with the hard disk itself... Yet.

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