security tag was not removed...
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This is the story:
I bought sweater at reputated shop. The next morning, I found out that they forgot to remove the security tag attached to my sweater.
I thought of removing it by myself... wah!!! guess what... ink leaked out of the device....
no choice.. returned back to the shop. The shop refused to pay me back in cash and insisted me for exchange or one month validity credit note.
At that time, i really bought enough at that shop, nothing else to buy... so, I argued that it was the shopkeeper who forgot to remove the tag. so, not my fault. but they came up with the story that no cash refund, it's COMPANY POLICY.
What can I do? it was their fault... how come I cannot insist for cash refund? anyone encountered this issue before? -
why don't you exchange if for the sweater that you had initally bought?
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u can walk outta the shop with the security tag w/o the alarm shrieking!?!?!?!?!
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got ink...
surprised the tag did not explode into a yukky mess which it is meant to do
Originally posted by FireIce:u can walk outta the shop with the security tag w/o the alarm shrieking!?!?!?!?! -
Originally posted by Glen999:
itchy fingers..
This is the story:
I bought sweater at reputated shop. The next morning, I found out that they forgot to remove the security tag attached to my sweater.
I thought of removing it by myself... wah!!! guess what... ink leaked out of the device....
no choice.. returned back to the shop. The shop refused to pay me back in cash and insisted me for exchange or one month validity credit note.
At that time, i really bought enough at that shop, nothing else to buy... so, I argued that it was the shopkeeper who forgot to remove the tag. so, not my fault. but they came up with the story that no cash refund, it's COMPANY POLICY.
What can I do? it was their fault... how come I cannot insist for cash refund? anyone encountered this issue before?
either exchange for same sweater or complain to higher management?
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there's a warning on the tag not to geh kiang to remove it urself rite
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Yah, there is supposed to be a warning in english warning against tapering of the device...Originally posted by FireIce:there's a warning on the tag not to geh kiang to remove it urself rite -
unless someone dunno how to read??Originally posted by Kaczynski:Yah, there is supposed to be a warning in english warning against tapering of the device... -
There's a few kind of security tags. The sensormatic (rectangle in grey) beeps while the ink tag (round in yellow) don't. The ink tag is normally tagged on merchandises placed near the door so dat it doesn't trigger the alarm too often easily. Ink will definitely leak & spoil ur merchandise shld u try to remove the tag. It has been printed on the tag in red, warning u not to try removing it urself.
Pls try to understand, u'r actually returning a soiled defective pc which incurred them losses when they could haf juz removed the tag & save tat pc of sweater. Now, they r offering u an exchange despite 1 item lost but u'r still pushing for a refund.. dat makes 2 items lost! Juz get another replacement la..
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hi,
yes, it didn't beep when I got it out of the shop.
no, it didn't have any English/Mandari on the tag.
it was the shopkeeper's fault by not removing the tag and the stupid alarm at the exit of the shop didn't work at all.
Note: The sweater was the last piece in the entire singapore.
I stayed in Tokyo for 2 months last year. returned goods with defect and had received apology from the shopkeepers... ( although didn't under japanese but at least felt the sincerity) and more importantly, refunded by reversing the amount from my credit card.
same opinion with all my local co-workers who's been in Tokyo that the service level in Tokyo cannot compared to Singapore's. -
Don't think there's anything that you can do except to exchange it for something else.
They will never do cash refund. -
service standards in Japan is something else isn't it?
it's something about them there.. it's called Pride in their Work..
this pride gives them the will to do the best they can... i hope one day, singapore will have such pride in their work.. and hey, this would be good for everyone
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Tokyo? Japanese Yen = Sing $? Y compare? U go try shopping in France den u come back & complain sg's service ok? The alarm isn't supposed to sound anyway. Yes, it is indeed the cashier's negligence for not removing the tag but human mistakes is inevitable. Y would they wanna put a tag on the items if customers can easily remove it themselves? U would need the proper device to remove the sensors.Originally posted by Glen999:hi,
yes, it didn't beep when I got it out of the shop.
no, it didn't have any English/Mandari on the tag.
it was the shopkeeper's fault by not removing the tag and the stupid alarm at the exit of the shop didn't work at all.
Note: The sweater was the last piece in the entire singapore.
I stayed in Tokyo for 2 months last year. returned goods with defect and had received apology from the shopkeepers... ( although didn't under japanese but at least felt the sincerity) and more importantly, refunded by reversing the amount from my credit card.
same opinion with all my local co-workers who's been in Tokyo that the service level in Tokyo cannot compared to Singapore's.
Y don't u juz admit ur mistake for being geh kiang? They r apologetic & most willing to grant ur exchange, so y don't u juz change it for something else? Geez.. customers from HELL!
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so exclusive sia!!!Originally posted by Glen999:Note: The sweater was the last piece in the entire singapore.
wat brand? wat shop? -
aiyo... juz your luck.. u shouldnt have removed the tag by urself.. pretty much common sense..
if u didnt pull out the tag.. n there's a defect.. u have the right to exchange.. but in this case u r the one who ruined it..
but the store also is in the fault for not removing it n hence led to this scenario..
so nobody's absolutely right or wrong.. u can try going to CASE n let them do the judging.. -
It would be good for every1 if only some sg customers give salespple the due respect. Some do take pride in their work & they call u snobbish for looking down on them coz they r shabbily dressed & we assume they can't afford. I say its inferiority complex stirring in them.Originally posted by the Bear:service standards in Japan is something else isn't it?
it's something about them there.. it's called Pride in their Work..
this pride gives them the will to do the best they can... i hope one day, singapore will have such pride in their work.. and hey, this would be good for everyone
How many times haf customers took it for granted when service is gd. They try to push the limits & ask for free gifts.. free calendars.. umbrellas...extra bags... etc. Tink wat? Supermarkets? or petrol kiosk?
Btw, Japanese customers r also the nicest lot to serve! Neverending to comparing
& Yes.. i'm a SNOBBISH salesperson! -
let me briefly explain y most shops don give cash refund...
firstly wen it is keyed into e pos system (most likely) / computer... cash is already recorded..
if u try to credit e cash in e system (so as to give u $$ back) they have to reverse e whole transaction --> trouble n normally staff dont have access code to reverse or cancel transaction...
by exchanging same thing for u.. its easy.. juz change serial no in e pos system.. or by changing other items of similar value also juz change item description..
thats y if they r so kind to let u exchange for another piece or similar 1... plz juz take it.. plz dun give so much trouble.. if thats e last piece den ask them to order for u lor.. -
you should have went back to the shop in the first place and not trying to take out the tag yourself~ so nobody to blame but yourself~ take it as a lesson bah~
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you have a point..
education of the people is important... just as it is good to get good service, they have to be good to the service-provider too
and hey.. i'm the dude who faces difficult "customers" at my work.. so i understand completelyOriginally posted by Camellias4me:It would be good for every1 if only some sg customers give salespple the due respect. Some do take pride in their work & they call u snobbish for looking down on them coz they r shabbily dressed & we assume they can't afford. I say its inferiority complex stirring in them.
How many times haf customers took it for granted when service is gd. They try to push the limits & ask for free gifts.. free calendars.. umbrellas...extra bags... etc. Tink wat? Supermarkets? or petrol kiosk?
Btw, Japanese customers r also the nicest lot to serve! Neverending to comparing
& Yes.. i'm a SNOBBISH salesperson! -
Cool.Originally posted by the Bear:you have a point..
education of the people is important... just as it is good to get good service, they have to be good to the service-provider too
and hey.. i'm the dude who faces difficult "customers" at my work.. so i understand completely
Anyway.. was juz trying to relieve some stress
'Grumblings/Woes of a service-provider' -
Simi Jacket 1 only in singapore?
don't tell me its michael schumacher's jacket.. -
talking abt customer service... the Singapore's ranking for customer service has dropped from the 8th position in 1998 to 21st this year... source: http://www.enterpriseone.org.sg/index.asp?target=se#... anyone knows where to get the full report?
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Your fault. You shouldn't have attempted to do something you have no idea how to do in the first place.