SINGNET SERVICE : SUCKS!!!
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For all for you that planning to subscribe to Singnet Broandband service,think again.Their service is really really lousy.
I just got my line 2 weeks back and i'm facing 2wks worth of problems.
1stly,i'm not able to change the default password for the email that comes with the broadband. I call them up for 4 days and all the stuffs gave me all kind of story.One even tell me to give him the pasword i want to change too so that he can do it on his side. I mean WTF!! if i tell you the password wat fir i change??? then finally after 5 days,they solved the damn problem for me.
2ndly, It's the router that they provided.It's causing so much trouble till now i cant even solve it.The technical came and tell me it's my comp problem.Whilst my "Linksys" router that i brought previously work just fine. So divert us to the vendor.When called back to the vendor,he gave me attitude and said he'll called back.Till now no news from him~
3rdly,the billing.I've only subscribed and the 1st bill they sent to me mounted up to ard 200.I checked and found out that they had billed me wrongly.I called them and they asked me to pay first then will rebate the remaining back to me.I was very angry,why should i pay for something i have not even used.
I emailed to them regarding the case but NO ONE bother to give me a explanation or apology.So tell me what should i do?Cancelled the contract? & somemore now the 10MB plan is giving out the LCD TV.WTH,when i sign up,not even a freebie,only a stupid wirless modem that dun even come with a proper packaging. Haiz!!!!!!
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one say starhub sucks and the other Singnet...so which telco should we ppl use?
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pacific?Originally posted by ceecookie:one say starhub sucks and the other Singnet...so which telco should we ppl use? -
i am a starhub mobile user and i know their hotline:1633 is hard to get through.But trust me singnet hotline:1610 is even hard to get through,just take today,i try to call them so that i can talk to the sales manager regarding my case since no one bother to reply my emails.I wait for nearly 15mins before someone answer my call.After that i waited another 10mins to hold for the manager,which i am unable to talk too since he's at the meeting.I leave my number,but no one call back till now.Hmm...
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could be u sway lo... unless alot of ppl also suffer the same problem, you can t blame the whole singnet...
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dey dont haf telecomm svsOriginally posted by LinYu:pacific?
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Then i must be really very "suay" lor..To have such problem encounter.What anger me most is that no one bother to do anything about it.Do u know what the "Singnet Helpdesk" ppl told me when i called regarding my email password,he told me accept that,it's Singnet problem and not his.Till now i still remember his name: "Sam". Does he mean i have to accpet the fact that Singnet is providing me lousy service or their service is lousy?I am a paying consumer and i took their highest end plan.I dun think i deserve such treatment.Originally posted by tautology:could be u sway lo... unless alot of ppl also suffer the same problem, you can t blame the whole singnet...
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eh my last bill oso 200+ leh. i tot they charge two months or wad? or is it error?
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dunno leh...
been with singnet BB for almost 5 yrs liao....no prob at all
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too bad,
1. market too small to justify more than 2 suppliers
2. both suppliers dont give a s h i t - why should they, free market dictates that i just have to be at least the same as the next guy
3. now the money is not in local subscriptions, so too bad for the local folks
4. customer service managers move around too much, why should i sow the ground for the next guy? -
hanor hanor, the technical support cannot even give me my password when i lost it. ask me call 1610, cannot even get through, must be everyone calling to complain.
now i noe why ppl hack ppl's wireless, cos they oso use singnet, then too slow, they get highspeed wireless adaptor, then use faster connection -
now then u know ar?
my contract expired liao..
thinking of signing with Starhub~~ -
so far no probs with my starhub mol 4k (was 2k)
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singapore should learn from china how to improve ur service .
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Maybe the service is still relatively new and undergoing upgrading? Not necessary that it stinks to that bad. Perhaps unstable because of upgrading the system...
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How China improve their services?Originally posted by hellomotosxq:singapore should learn from china how to improve ur service .
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ugh. dun remind me. i still get those china scammer phonecalls.Originally posted by hellomotosxq:singapore should learn from china how to improve ur service . -
solve the problem yourselves then, thats what my singnet friends did
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they got ppl standing by to whip the staff ppl who doesnt pick up subscribers' calls in timeOriginally posted by SexyChin:How China improve their services? -
i am living in HDB, so no starhub for mi
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\Originally posted by browniebaobao:now then u know ar?
my contract expired liao..
thinking of signing with Starhub~~
starhub oso damn sux -
but so far i dun hear any complain about their connection.Originally posted by Chelzea:\
starhub oso damn sux -
some people call starhub laghub
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spikehub la..Originally posted by Y_Shun:some people call starhub laghub -
During my early days (2002-2004) with SNBB, i faced a lot of connection problems. during some nights, i cant connect. and it always around 7-12 which i cant connect or they dc me. waste my parents money. and yes, the hotline, i NEVER, need to stress, NEVER, call through before. everytime i cant connect, i call and it's always busy. for hours, forever i think. but now i using ok le. everything's fine. 512 play online game while downloading also no lag.