Has SingNet let Singapore down?
Aug 26, 2007
CNET Asia
Sober IT truths from the island-state
by Nicholas Aaron Khoo, Singapore
In the latest cyclone of anti-piracy nicknamed 'ODEXed' to hit Singapore on anime download which is quite well covered in 'unker' Tan's blog, the focus has begun to shift from ODex to the neo-villian SingNet.
Heard from the grapevine (blogs, forums, and coffeeshops)
"SingNet failed to send a lawyer to contest ODex. Gasp!"
"WTF!!"
-.-"
"o.O"
"I'm changing ISP" (heard quite a few times)
What a PR disaster! And the best part of it in, SingNet is still quiet about it while the entire blogosphere is going crazy over it.
A quick scan around the net and you will find mounting displeasure over SingNet's attitude towards this whole issue.
It's so bad it's overshadowing the 'arrogant Stephen Sing'.
And it's no longer about whether ODEX is right to sue the kids for piracy in the first place, it's about SingNet not even lifting a finger to protect their customers' privacy.
SingNet should formulate a PR campaign to salvage their reputation, fast.
And in the process change the lawyers advising them on IP issues.
For those of you who do not know, SingNet is the ISP arm of Singtel, one of the largest telecommunications giant in the region with business reaching as far as Australia and way beyond.
For a long long time, Singapore has been making waves worldwide through good local companies like Singapore Airlines.
Singtel is supposed to be another such iconic company - with their aggressive global expansion strategy.
And for a long time the market has believed that Singtel is a professionally run company.
All the more which makes this "SingNet failed to send a lawyer to contest ODex" unacceptable.
Even more so, their silence on this PR disaster.
For the 1,000 SingNet subscribers who have been issued letters by ODEX and paid their settlement, I can imagine their anger towards SingNet will not be small; noting that Stephen Sing was so scared he had to go to the police after receiving death threats.
Although I do not wish for any of that strong anger to reach here, do sign up for a CNET Asia account and share with me your thoughts in the comments box.
Whilst this privacy issue is already such a big thing for their customers, if SingNet still does not understand customer privacy and get it's act together, it will reflect poorly of Singtel as an iconic company for Singapore.
UPDATED Some interesting new links I found
People's Action Figure Party Peaceful Street ProtestODEX Directors were involved with the piracy business Games Marthttp://asia.cnet.com/blogs/geekonomics/post.htm?id=63000326---------------------------------------
Interesting article found on Geekonomics, a CNET Asia blog.