demanding customer @ lounge
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just came back from Observation lounge at mertius mandarin.
They have promoters today pushing for some branded chadonney red wine (me dunno how to appreciate reds, I just buy and drink) usual $159 today $89.
My group got 2 bottles. If u get it from the promoter (attractive females in a black dress), they'll open it for you and pour the first glass. They do top ups too. If u get it from the lounge waitress, they'll do exactly the same thing.
There's this table, a late 30s guy, who order 2 bottles from the waitress. After their table finished the wine, he refused to pay the bill, claiming that the promoter did not served him. And bcos of this, he wants the lounge to waive the 2 wine.
The supervisor came and try to negotiate the issue but the man plainly refused and claimed he is some big shot and he know some senior people in the hotel blab blab blab. Think he trying to impress the 2 gals that were with him.
The supervisor and the accursed promoter, whom the customer claimed was not doing her job properly, were visibly flustered, as everyone in the lounge can hear what's happening.
After sometime (20min?) he then made payment, but kept complaining abt the service and the unfairness he received.
Sigh... If one can't even behave and respect others, what's the use of even if he has a "Dr" in front of his surname? -
so whats new?
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If I was the supervisor. Simple.
I'll waive the 10% service charge since he claim no service given but the wine must pay. He drank the wine he MUST pay. If not i call police.
Don't mess around with me! Lose him as a customer in future, So be it. Can do without such a ya-ya customer. A customer can be right but not always right. -
maybe he's just tryin his luck to siam the bill then if failed, LL pay up
beany's suggestion is good, just waive the service charge lor -
dat's y u all will oways remain salaried workers.
a single customer makes a hundred ok. -
People mistreating other people who work in the service industry is such a common thing now...and it always breaks my heart to see them have to put up with pompous jack-a$$es who think everyone in this world owes them something.
I worked in the service line before...and i MAKE SURE that when my friends go out with me, NONE of the mistreat their servers...
I used to have a friend who fits in the stereotype of the typical pompous jacka$$...
He came with his friends...drank at the bar i worked at.....and tried to YAYA with my servers when they served the bill (obviously thinking that they knew me so they could get away with it)....i threw the folder at his face(which hit him)...made him pick it up off the floor and apologise....then threw him out.
Needless to say the rest of the patrons at the other tables at the bar that night were very courteous to all my servers after that
Noone deserves to get that kind of treatment...from anyone. -
ur frd was wrong.
so were you. -
LOL...i was more then wrong....I think i should have been fired for doing that to a customer....but i wasn't...partly cuz you get away with alot of things if you work at a bar =xOriginally posted by Hello Kitty:ur frd was wrong.
so were you.
Anyways...i quit the FnB industry cuz i know i don't have the patience to tolerate this kinda nonsense.
Last week it might be a bill folder that i threw...who knows...the next week i might throw a beer barrel at someone
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so ill mannered...
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It's a two side of a coin, sometime, I do get poor service while dining and wining in posh lounge/restaurant, i do not want to condemn the said person you mentioned, i need to have a clear picture of his grievences, maybe he got some points that is right, what you see is only the surface of refusing to foot the bills, well, if the service is not up to the mark, a customer have the right to enquire before paying.
But I do not think the customer has the intention of not paying as he finally paid but simply not satisfied with the service provided that is a critical and essential quality aspect especially in a service industry where direct contact with customer is a day to day function. -
Well... even though I'm demanding, I would not be so lc as him. For toping up, etc... I don't mind... Cos my group always finish very fast...
So, if like for other services; example in ktv pubs, I would expect fairness in the song allocation else I complain. But not to the extend of not paying the bills...
Me still waiting for the festive season to pass to bombard Nokia for the service that I got from them. Give those staffs(especially malays who had served me) some time to enjoy before I send in my complaints. -
Well, I ever faced a customer screaming at me and my colleagues until the whole store looked.
Something like:
We've got a stack of delivery boxes behind my service counter. Inside these delivery boxes are 3 decorative boxes, with the products inside.
So this guy came "EH, FRIEND! HOW MUCH FOR THIS?", slapping at the delivery box. So I told him, inside got 3 boxes. He repeated his qns, so I rephrased my answer. Next, he asked how much, I sad $XX for each box, but he said he wanted that delivery box, so bobian I said $XX x3 for the goods in that box, then he started screaming.... Finally he wanted to buy, I said pay at cashier, show us receipt and redeem the goods (store policy, which I have no say in). Then he started screaming again, want to see manager, supervisor, wanna complain or what, so I followed him to cashier counter, which he started screaming again, then the chief cashier (supervisor) came out, and talked to him. Then he thanked me and my colleagues for 'good service' and scolded my other colleague for 'bad service'.
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just another asole... lots of them in this world....Originally posted by airgrinder:just came back from Observation lounge at mertius mandarin.
They have promoters today pushing for some branded chadonney red wine (me dunno how to appreciate reds, I just buy and drink) usual $159 today $89.
My group got 2 bottles. If u get it from the promoter (attractive females in a black dress), they'll open it for you and pour the first glass. They do top ups too. If u get it from the lounge waitress, they'll do exactly the same thing.
There's this table, a late 30s guy, who order 2 bottles from the waitress. After their table finished the wine, he refused to pay the bill, claiming that the promoter did not served him. And bcos of this, he wants the lounge to waive the 2 wine.
The supervisor came and try to negotiate the issue but the man plainly refused and claimed he is some big shot and he know some senior people in the hotel blab blab blab. Think he trying to impress the 2 gals that were with him.
The supervisor and the accursed promoter, whom the customer claimed was not doing her job properly, were visibly flustered, as everyone in the lounge can hear what's happening.
After sometime (20min?) he then made payment, but kept complaining abt the service and the unfairness he received.
Sigh... If one can't even behave and respect others, what's the use of even if he has a "Dr" in front of his surname? -
i dun understand how you can still view him as a customer after his actions. Clearly he's trying to pull a fast one.
If no one serve you and you dun wanna pay, dun open/drink the wine.
Even if opened, you never drink still got something to talk about.
Atleast to me, that person ain't a customer.
And if he knows someone inside or whatever that means, aren't you hindering people's business and repuation by making such a big fuss?
If those girls buy his shit
God bless them. -
maybe another confer wrongly one
but the Dr is bcos of academic achievements nia......not as a person...........
i know alotta Drs like that one.....tak chek kiang gah bey si...... zo lang kns -
I know of a guy who has his Masters, and claim all credit to himself and criticizes his parents for being a disgrace to him.. when the parents actually give him the best and are the ones who brought him up.
They think they gt high education like very liao bu qi..
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I get very pissed by this type of thing.
When the promoter serves the wine they usually lingered and have a short exchange with the customers. Perhaps the promoter did not do the same to the guy, that's why he try to be funny.
Sometimes I pity sales people (the ethical honest kind only). In this case, I'm sure the promoter do not truly want to speak to everyone in the lounge, but has to do so to sell the wine. They may already had a bad day, had problems in their personal life, but yet they have to smile smile and say how are you today....
...AND, they get unreasonable customers like this who have no respect.
I remembered Metro, a few years back, started a "Treat the Service Staff like Kings too" kind of campaign, supposely to run for a month. Immediately it was shot down so fast by people writing to straits times. There were even people trying to organise a boycott. Metro stopped a campaign after 10 days. Guess their sales was suffering....
How can we be respectful to others? Like say in the UK...guess there's no answers, looking at how some of the younger generation treat even the bus drivers. -
btw, my topic got into "featured topic". My first time leh...hmm got ang bao a not??
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serving demanding customer is a great challenge to me
kena scold be customer , can make them feel guilty too
after all ..humans are emotional creatures -
most singaporeans are hard to please..
i have seen most of them..
in my trade, simi lang oso got..
sian.. -
If you're a customer, know your limits.
I would support the establishment in ejecting a fellow diner if that chap's been abusive and downright rude. -
the ultimate solution?
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i treat my customers like king one
because they can make me become like a king too
so no choice , to me they are always right -
i always believe in equal treatment. u treat me like crap, i'll treat you like crap too.
being in the sales /f&b line is definitely not an easy job, u got to face all sorts of people everyday. sure there are the friendly ones and they're usually the ones who make your day.
during my short stint as a promoter, i noticed that the friendlier ones are usually the ang mohs. singaporeans simply bo chap you when u ask if you can help. i even shouted at one customer who scolded me just becos the item he wanted was out of stock. tit for tat i'd say. -
ya, sadly. I feel the same way abt ang mos too. BUT, I do see unreasonable ang mos also once a while.Originally posted by nyox:i always believe in equal treatment. u treat me like crap, i'll treat you like crap too.
being in the sales /f&b line is definitely not an easy job, u got to face all sorts of people everyday. sure there are the friendly ones and they're usually the ones who make your day.
during my short stint as a promoter, i noticed that the friendlier ones are usually the ang mohs. singaporeans simply bo chap you when u ask if you can help. i even shouted at one customer who scolded me just becos the item he wanted was out of stock. tit for tat i'd say.