G2000 Black Label store - terribly disappointing service
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G2000 Black label is supposedly the premium range of G2000 business wears and they set up 2 stores dedicated to carrying its black label range - Bugis and Parkway parade
It's such a shame however that their staff are inexplicably nonchalent and rude. I've been to the Bugis store around 5-6 times over the past month and their customer service certaintly never fail to "impress" me.
From the moment i step into the step (every single time), absolutely none of the staff ever greets or even acknowledge me. But that's still fine. Then when i was looking for the right size (i was alredy in the shop for ard 15 mins then), none of their staff ever offered any help. And even when i approach the staff very politely to get me the right size, from the time i spoke to her till she chuck me the shirt, there wasn't a single word from her.
And right till the point i paid for my purchases, there wasn't a single "thank you" or in fact any word from the staff.
As i observed, there are basically like 3 regular staff there- 2 malay gal who seemed more experienced and a younger boy who looked like a temp. The young boy was slightly more approachable but his 2 colleagues were just stonic and indifferent ...
The rude and somewhat weird staff there jus spoilt my entire shopping experience... at some point, i even felt like i was imposing on them! But to think back, i spend 100 plus each time i patronise to get my business wears and this is what i am getting?!
I dun expect SIA standard treatment but for a shop supposedly carrying a more up-market range, the customer service there is plain repulsive. -
this kind of thing kinda happen pften to me too.... there was once i was in swensen's celebrating my dad's birthday .. the waitress forgot my order n don even bother to tell us .. until i checked with the manager ... den she came back n told me her staff overlooked our order w/o giving us any complimentary food or drink as apology or something (i noe its not a must .. but at least do something to show tat u r sincerely apologising for ur mistake ).... worse is the waitress give tat kind of "i cant be bothered" attitude ..... when we ask bout a certain dish .. all i got was "i dunno " for an answer ......
so much for all the good service campaigns -
it's the service charges fault. Seriously.Originally posted by hao_hao:this kind of thing kinda happen pften to me too.... there was once i was in swensen's celebrating my dad's birthday .. the waitress forgot my order n don even bother to tell us .. until i checked with the manager ... den she came back n told me her staff overlooked our order w/o giving us any complimentary food or drink as apology or something (i noe its not a must .. but at least do something to show tat u r sincerely apologising for ur mistake ).... worse is the waitress give tat kind of "i cant be bothered" attitude ..... when we ask bout a certain dish .. all i got was "i dunno " for an answer ......
so much for all the good service campaigns -
watcha mean?Originally posted by motoway:it's the service charges fault. Seriously. -
dont noe, the bugis one everytime i go to ok leh
very nice and polite staff -
service charge goes to the company...Originally posted by Chelzea:watcha mean?
tips goes to the service personnel...
so when we give tips, the service personnel will definitely give better service for the hope of better tips... -
from a service provider's point of view i honestly feel the unless the employers care it doesn't make a difference how many campaigns you come up with. where i work service levels actually affects the pay level so as staff we naturally try to provide the best we can plus it helps to feel proud of what you're doing.Originally posted by hao_hao:this kind of thing kinda happen pften to me too.... there was once i was in swensen's celebrating my dad's birthday .. the waitress forgot my order n don even bother to tell us .. until i checked with the manager ... den she came back n told me her staff overlooked our order w/o giving us any complimentary food or drink as apology or something (i noe its not a must .. but at least do something to show tat u r sincerely apologising for ur mistake ).... worse is the waitress give tat kind of "i cant be bothered" attitude ..... when we ask bout a certain dish .. all i got was "i dunno " for an answer ......
so much for all the good service campaigns
too many places pay poorly and hire staff that don't care about what they're doing -
Got tell them that you are Peter Parker and are single now ma? I'm sure they'll throw themselves to you if you do so.Originally posted by pete_parker:...
Anyway, begin courtesy with yourself ba. Say Thank You to them after the purchase, and you'll get it back on the next trip if they recognize you. Remember to smile as well.
If it doesn't work, then maybe ask that freedom4ever guy to go along and serve them a cup of RHK. Should be enough to get them talking.
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Mebbe they mistake TS for some Mega filmstar and just froze in awe and shy lor....
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Next time, go Gucci, Armani, Bluberry, Calvin Klein, Salvatore tailor make better, I guarantee good first class service, or else go pasar malam, wet markets, Hang ten, Ntuc, Top Ten, Factory outlet also can, it either u go up or completely down, middle class shops is the worst of the lot.Originally posted by pete_parker:G2000 Black label is supposedly the premium range of G2000 business wears and they set up 2 stores dedicated to carrying its black label range - Bugis and Parkway parade
It's such a shame however that their staff are inexplicably nonchalent and rude. I've been to the Bugis store around 5-6 times over the past month and their customer service certaintly never fail to "impress" me.
From the moment i step into the step (every single time), absolutely none of the staff ever greets or even acknowledge me. But that's still fine. Then when i was looking for the right size (i was alredy in the shop for ard 15 mins then), none of their staff ever offered any help. And even when i approach the staff very politely to get me the right size, from the time i spoke to her till she chuck me the shirt, there wasn't a single word from her.
And right till the point i paid for my purchases, there wasn't a single "thank you" or in fact any word from the staff.
As i observed, there are basically like 3 regular staff there- 2 malay gal who seemed more experienced and a younger boy who looked like a temp. The young boy was slightly more approachable but his 2 colleagues were just stonic and indifferent ...
The rude and somewhat weird staff there jus spoilt my entire shopping experience... at some point, i even felt like i was imposing on them! But to think back, i spend 100 plus each time i patronise to get my business wears and this is what i am getting?!
I dun expect SIA standard treatment but for a shop supposedly carrying a more up-market range, the customer service there is plain repulsive. -
Ahem...Originally posted by angel7030:Next time, go Gucci, Armani, Bluberry, Calvin Klein, Salvatore tailor make better, I guarantee good first class service, or else go pasar malam, wet markets, Hang ten, Ntuc, Top Ten, Factory outlet also can, it either u go up or completely down, middle class shops is the worst of the lot. -
Burberry black label lar...dun go for G2000 black label...=X exclusive to japansese market and made in japan...hahasOriginally posted by motoway:Ahem... -
i frequent parkway's G2000. i would say its ok.. got 1 chinese chio bu also
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Black label = Black face
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hmm.......
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the made in japan burberry is blue label laOriginally posted by xXhuskyXx:Burberry black label lar...dun go for G2000 black label...=X exclusive to japansese market and made in japan...hahas -
That is why i called it bluberry, and someone just get choked.Originally posted by unclebutcher:the made in japan burberry is blue label la -
So is the service ok or the chio gal ok?? Hmmm... i think i am begining to understand these sg guys shopping concepts.Originally posted by bigdeal:i frequent parkway's G2000. i would say its ok.. got 1 chinese chio bu also -
but tipping isnt the norm in sg .... nv give gd service still wanna ask for tip .... wait long long ..... i willing give 5 cents for tat kind of service is gd enuff liaoOriginally posted by Father Lim:service charge goes to the company...
tips goes to the service personnel...
so when we give tips, the service personnel will definitely give better service for the hope of better tips... -
i think its time for the companies to look into attitude of service staff before hiring them .... send them for training if need beOriginally posted by oldbreadstinks:from a service provider's point of view i honestly feel the unless the employers care it doesn't make a difference how many campaigns you come up with. where i work service levels actually affects the pay level so as staff we naturally try to provide the best we can plus it helps to feel proud of what you're doing.
too many places pay poorly and hire staff that don't care about what they're doing -
GEMS not working...
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gib good service also nv tip one so it's a vicious cycle ain't it?Originally posted by hao_hao:but tipping isnt the norm in sg .... nv give gd service still wanna ask for tip .... wait long long ..... i willing give 5 cents for tat kind of service is gd enuff liao
Just that service charges makes matter worse. -
Go Ralph Lauren Black Label and see if their services will be different ..
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i dun like ppl ask me or disturb me when i shop also.
i rather they go do ur stuff. i got qs will ask them. they dun nit crowd ard me or look at me de. to me this is good service. let me shop in peace. -
errr.. I also dun like sales ppl tagging around me when i shop for clothes.Originally posted by extrinsic:i dun like ppl ask me or disturb me when i shop also.
i rather they go do ur stuff. i got qs will ask them. they dun nit crowd ard me or look at me de. to me this is good service. let me shop in peace.
but sum ppl think that is good service leh, so....