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55 posts
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Guys, came across this from omy today, just passing it around, don't let it happen to you! :(
"I finally won the battle against Nokia Pte Ltd.
I bought a Nokia phone in Aug 2007 through Starhub with 24months contract at $388.
The phone was not functioned properly in the very first week. I tried to ask for a one to one exchange and was replied, "Nokia has no such policy". I got no choice but to send to Nokia Care Centre for repair.
Between Aug 2007 and Nov 2007, countless of visitation and many phone call were made to Nokia. So much time was wasted but the phone was getting from bad to worst.
I gave warning to Nokia that I was considering to file a claim against them through Small Claim Tribunal. I finally took action as there was no proper follow up from Nokia after one month.
Nokia authorized a young girl to come for the first consultation and then in default of attending before the Tribunal for the rest.
I finally won the case and was awarded $778 by Small Claim Tribunal in 18 Dec 2007.
Nokia was given 15 days to make the settlement, but they did not respond to me.
I called to check about it on 22 Jan 2008, and Nokia said that they did not receive such notice.
I went to their HQ the next day, after presenting the Order of Tribunal to the Manager, he finally agree to pay. However, Nokia would pay me if only I agreed to sign a conditional letter. They wanted to keep my mouth shut and I was not allowed to disclose this claim to any third party. I refused as they had no right to impose any condition because this was not an out of court settlement.
I then applied for WSS (Writ of Seizure and Sale) the next day. An appointment date was scheduled on 11 Feb 2008.
I accompany the bailiff officer to Nokia HQ. Nokia was then given two options by the bailiff officer. One was to make settlement and the other one was let the bailiff officer to sticker their movable assets.
They finally woke up and agree to make payment. By then, they got to pay $1,018.43 instead of $778.
By sharing this experience, I hope that many have a better idea of what to do if encounter similar situation in the future."
Many of us wouldn’t want to take the trouble to make such claim. Some may have no time, and some may think that Nokia is such a big company and no point goes against them.
The Relations Manager of Nokia, Ms Serene Teo, told me that I won’t be able to win the case and the most I could only get back $388. This was what she believed, but she was wrong.<!-- / message -->
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Originally posted by 我爱周杰伦:
he is cheapskate. he will say it is a matter of principle but in fact is $$$$$$$Haha I just sometimes don't understand why ppl can go through all these hassles to create so many problems.
It just make everyone life difficult.
I guess Nokia has no choice either to ignore him.
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my nakia phone 2 months old only with 10 months warranty left..
after 1 month 1 DP. thn now, dust get into the lcd screen.
i never go to NakiaCareCenter, reason. i dont want get more trouble to me, and my phone.
thy are many cases when u send in to repair e.g. keypad, thn after sometime the phone get worse with more problem.
so, nothing else.
and NakiaCareCenter everyday pack with ppl waiting waiting and waiting for 1 reason.
thumbs up for you,TS.
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My case with Nokia still going on since last september. I think I should go to CASE and small claim as well...
It had always been me the party calling them instead of them calling me. Anyway, if anyone need to call them, their number is 67232323 for the HQ and not for some crampy hotline which you hold for a few hours.
Anyway, I find that it is hard to request people to call you from their side, be it in the office or the service centers. Everytime I call, I wait for a few weeks and I call again just for another long waiting period.
Nokia apparantly has no follow-ups and ignore customers.
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sony ecrisson ftw.
