F&N Coca Cola Co. playing big Bully
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Hi, I,m runnig a small retail store sellimg tibits and soft drinks. Recently while i was re stocking my drinks , i discovered 4 deformed cans of coke at the bottom. I ordered my drink through a 3rd party supplier, so i contacted him to get him to do a 1 for 1 exchange with F&N. To my disgust, F&N rejected to do the swap and sent me a letter stating that they had a new policy which stops us from echanging for goods when there are faults. They blame us for mishandling the goods and has therefore made their cost of business escalate. They oso said that we should check for faults when the goods come in. HOW ARE WE GOING TO CHECK EACH CAN FOR DEFORMS OR FAULT WHEN AN ORDER CAN HAVE 10 TO 20 CARTONS OF DRINKS AND WHO IS GOING TO PAY THE EXTRA COST FOR DOING IT!! Further more , they said that the deforms was caused by our mishandling, but if thats true , y onli 4 cans out of a carton of 24, shouldn't all 24 have the same problem. Now it seems to me that they are just try to push all the extra costs due to bad manufacturing to us. They can slot in a few spoilt cans and hope that we do not find out early enough to render for exchange and after that will refuse us for exchange. This is y they can grow bigger and us as retailer will suffer and die off. There are plenty more different types of drinks out there which can easily replace F&N products off the shelves. I have attached the pic of the cans and the letter. I dare ask if anyone dare to drink from those cans. What if the deform is due to excess gas pumped in during manufacturing or some other unknown causes.
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You'll have better chances receiving official feedbacks from F&N if you STOMP it and make it known to the whole Singapore
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go to stomp. thank u.
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in future, kindly use paragrahps when typing..
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woah,i didnt even bother reading it
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Exchange with the supplier cannot?
If I buy from NTUC Fairprice and find some deformed cans in the carton, I will go back to NTUC Fairprice, not to the manufacturers.
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pix not working lah....
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Originally posted by mancha:
Exchange with the supplier cannot?
If I buy from NTUC Fairprice and find some deformed cans in the carton, I will go back to NTUC Fairprice, not to the manufacturers.
x2
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Most probably it is a case of mishandling during transportation not during the manufacturing stages.
I think as you should have check your goods by doing a random quality check on the can surface for any dent or leakage before acceptance.
Should you happen to spot the 4 deformed cans first then you have the right to reject the entire carton(depends on company policy). Afterwhich, you would have to count your blessing that you get all 100% good cans.
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eh... it's a recent new policy but as far as I know it's expired drinks only...
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let the whole Singapore noe la.
post here only we noe.
Stomp it dude!
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lol ya lo stomp going to help you better instead
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pic leh? next time order anything n whatever lor
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alamak, u towkay still make so much noise, we consumers very poor are suffering from prices hike and still keep quiet.
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of course mishandle not all 24 la.. 4 at the 4 corners lah =.=
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y canot c ur pics de.
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Post in Vr-zone, hardware zone, stomp,sgforums, my car forum and all major forums in sgp.. see hw lor
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betta stil, tell us the drink name.
we boycott it.
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Originally posted by Hello Kitty:
betta stil, tell us the drink name.
we boycott it.
erm, tot he mentioned coke from F&N? -
oh.
paiseh.
i neber read lah.
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wah purposely register nick to complain. i think you come to the wrong forum. ull have more sympathisers at stomp. where all the rest of the complain kings are.
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Originally posted by Cool-gal:
erm, tot he mentioned coke from F&N?may not be coke.. it's the name F&N Coca Cola .. coke is only one of the products under them
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Ok.
...........................
And Ur problem is??
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at first i see so many words i zzz
thn i see pic.. i :)
i tot havent finish loading thn i refresh
i relize its not working i :( and zzz
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It's like that one mah... if you check then ok lor... Anyway, only 4 cans, you already earn liao... Go stomp... they will do the enquiring for you...